Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@sonjajanise.com. Please note that returns will need to be sent to the following address: 5820 Sullivant Avenue, #492, Galloway, Ohio 43119
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@sonjajanise.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sonjajanise.com.
Return-Refund Policies
[Due to COVID-19 there may be a delay in orders. Please be patient as we ensure your safety and safe arrival of products.]
We hope that you are fully satisfied with your products.
FREE SHIPPING on orders of $100.00 or more.
10 Days easy Return/Exchange
We have high quality control standard to make sure all the products are shipped in perfect conditions. If you are not 100% satisfied with the items you received, we gladly accept the return & exchange within 10 days of receipt. Please make sure items in new condition. Note: Overdue requests may not be accepted.
Am I allowed to return or exchange the order?
We offer money back guarantee.
You can return within 10 days of receipt of essentials.
For most items in new condition you can exchange within 30 days of delivery.
What is your Return & Exchange Policy?
You have 10 days to decide if an item is right for you, and can certainly acknowledge to us within 10 days of receipt.
Jewelry pieces are not covered by warranty. Within 10 days from delivery we will replace if normal wear and tear prevent use.
Returns must be received in new condition; Specific items must be unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
Any address on the parcel is not approved return address, and we do not accept the returned package without an authorized return address from customer service.
We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
Please return through your local post office to avoid extra tax.
For the return process: No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
Please do not mail any envelopes to the return address for inquiry. We will discard the letter automatically. The best way to communicate and solve your problem is through our ticket system, or online chat!
How to return the order?
1. Apply Return/Refund by Ticket
2. Application Approved
3. Get Return Address and Return Merchandise Number
4. Customer
Seal Package and Apply Return Address label
5. Customer Send Package
Let’s Go Shopping!
9. Refund Completed
8. Refund Applied by Customer Service
7. Returned Package Received
6. Customer Updated by Email
Log in "My Order", then submit a ticket for return & refund.
We will communicate with you in the ticket and approve your application. Please pay attention to the reply we send each time.
After application approved, you will get the Return Address and RMA number in the ticket.
Pack the items you want to return, and ship them back by any shipping company available, like FedEx, TNT, DHL, UPS. Post Office is recommended to avoid tax.
This the most important step, please send us your return tracking number and shipping company by ticket. Without this info, we can't apply any refund for return.
You can also track the package online, then you will know when the package delivered to us.
Once we have received the returned item(s), our customer service will apply the refund in 7 working days.
It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours), that depends on the original way you used.
Note: Majesty-Essentials is not responsible for missing, damaged, or packages lost in transit.
How to exchange the order?
You can make a new order first, and when we get the return, we will apply a full refund of the items you returned.
Can I have a full refund for the return?
We will offer full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.
How long will it take to get my refund?
1.The refund will be issued within 7-10 business days upon the receipt by our warehouse and verified the conditions of the items.
It normally takes two business day for the refund to appear on your Majesty-Essentials.com wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
What if my package was refused or was undeliverable?
Want to reship a refused or an undeliverable package? No problem. We offer free resend as soon as the previous order returned.
Whether you are willing to get a resend or refund, please log in "My Order", then submit a ticket, we will reply in two business days, except weekends and holidays.
PLEASE BE PATIENT-many packages shipped from other countries may take up to 20 days.